When The Customer Is Always Right
Posted by | Posted in Editor's Blog | Posted on 30-01-2009
http://uk.news.yahoo.com/blog/editors_corner/article/11975/#top-comments-nav
With only a couple hours of sleep as the firecrackers have been going all night long, there was a need for an interesting and entertaining bit of information to maintain sanity throughout the day. A mate of mine came to the rescue with this article. The letter, be it a PR stunt or not brought me to think about the numerous complaints that we face throughout our career.
While we may hate our customers complaining about our dishes – too much salt, not enough msg, the meat’s too rare, the fish isn’t cooked right (to the point where it’s completely ass-raped), etc… sometimes there is the odd occasion (or two) where the customer is right.
Where should one draw the line though when we all know that anyone who has money and ‘face’ feels the need to state their opinion in front of you and their table of influential acquaintances?
Though we may not care so much about ‘face’ ourselves, we also know that we chefs have quite the healthy ego that has somehow helped us make it this far. Let’s face it – does anyone think that Thomas Keller, Alain Ducasse, or Gordan Ramsay got to the point where they are now because they were meek and humble?
There is a fine line between being egoistic for the sake of your food or being just plain arrogant. In any case, we can all agree that chefs should let their food do all the speaking…and allow the knowledgeable customers to make their own decisions without the help of food critics.



Upon the return of yet another visa trip to Hong Kong, I couldn’t help but notice the massive difference in culture – most importantly when it comes to food – between Hong Kong and Shanghai. Though only a couple of hours by plane, Hong Kong feels somewhat of a luxury city to be in after spending some time in Shanghai.